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FAQs


PAYMENT OPTIONS
Smooth Industries accepts Visa, Mastercard and for our customers who prefer something othe than plastic, checks and money orders are always accepted. Unfortunately, we cannot accept cash. Your credit card will not be charged until your order has been shipped.

ITEM AVAILABILITY
A product’s availability is clearly noted on the Product Detail page as “In Stock”, “Out of Stock”, or “Coming Soon.” Most items on our site are in Stock and ready to ship. Some items are either temporary out-of-stock (Out of Stock) or are not available for shipment until a specific release date (coming Soon). For more information, please read the details below.

In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you. For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by the end of Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Out of Stock Items
Out of Stock items are items that have sold out and are on back order, yet you can still place an order for that particular item. An Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Out of Stock item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, Out of Stock now for shipping in 4-6 weeks") is indicated on the Product Detail page. Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Pre-Book Items
Pre-Book items are items that are available for purchase on our site in advance of the release date for sale to the general public. Pre-Book items are shipped directly to you once the product is in stock. You will be notified of the status of your Pre-Book item via email. You will not be charged for any item until it is shipped to you.